SAP Customer Services & Delivery Academy - Project Manager Associate 

Singapore, Singapore 

145287050

The role of Project manager

Potential Skills a successful candidate can achieve

• Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
• Determine required resources for the project
• Assess, document and communicate risk for the engagement
• Position SAP delivery methodology – Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team
• Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
• Communicate and/or escalate project issues early to account management and delivery management.
• Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Master’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services business as well as specific cloud SAP products
• Conduct job rotations relevant to the intended role with various teams within the business
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
• On the job training with the support of buddies and coaches
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Meeting performance requirements at conclusion of each rotation
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment
• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
• Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, Enable Now, BTP etc. to make the best usage of the investment of end customers

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