Potential Skills a successful candidate can achieve
Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
Determine required resources for the project
Assess, document and communicate risk for the engagement
Position SAP delivery methodology – Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team
Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
Communicate and/or escalate project issues early to account management and delivery management.
Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Master’s degree, or equivalent tertiary study
0-3 years' work experience with customer facing roles
Team player with ability to work independently and take ownership of assigned tasks
Good listener with excellent communication skills, empathetic, collaborative
Resourceful self-starters with strong interpersonal skills who are eager learners
Interested in technology, innovation, and how digital platforms can solve business challenges
Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
EXPECTATIONS AND TASKS
Learn and understand the Customer Services business as well as specific cloud SAP products
Conduct job rotations relevant to the intended role with various teams within the business
Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
On the job training with the support of buddies and coaches
Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
Build and maintain relationships with internal and external stakeholders
Meeting performance requirements at conclusion of each rotation
Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
Adapt to knowledge on new technologies in a consistently dynamic and changing environment
Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, Enable Now, BTP etc. to make the best usage of the investment of end customers