JPMorgan SMB Payments Operation Controls Lead 

United States, Ohio, Columbus 

143188401

SMB Payments Operations and Controls Lead

Job Responsibilities:

End to end operations and controls management of current SMB payments products, features and influencers, including:

• Single Point of Contact for coordinating production issues, client escalations and feedback resolution
• Single Point of Contact for audit and controls
• Single Point of Contact for SMB escalations
• Perform in-depth research and identify sources of production issues
• Experience gathering and analyzing data to effect meaningful change in areas that need improvement
• Expertise prioritizing customer experience and reviewing feedback to proactively address the needs of the customer
• Processes, controls, & risk framework to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.)
• Analytics to define new opportunities and examine performance
• Provide direct input into Chase’s Digital Product Development roadmap, including the execution timelines
• Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement.
• Ability to manage principal level interlocks with vendors and internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement.

Required qualifications, capabilities, and skills;

• Minimum of 7 years product leadership experience; Financial Services experience strongly preferred
• A background in process design, operations management, audit and controls
• A unique mix of technical and business management skills
• Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews
• Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional team
• Ability to productively work in a matrix management organization
• Positive, team-oriented attitude and inspiring leadership skills a must

Preferred qualifications, capabilities, and skills;

• Ideal candidate with payment or ACH payments experience