JPMorgan Technology Support I- IAM Operations Intake Onboarding Analyst 

India, Karnataka, Bengaluru 

143000700

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member inCybersecurity and Technology Controls organization,you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
• Facilitate on/offboarding of services in/out of IAM operations organization
• Perform Identity and Access Management control monitoring and validation related activities to ensure end to end Application On-boarding data integrity
• Manage the lifecycle of the IAM (I&AM) process for Internal and Externally 3^rdParty hosted applications
• Gather operational metrics and update progress in trackers
• Act as the liaison across Line of businesses, technology and support teams
• Identify ways to increase efficiencies and leverage technology to automate

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Proficient in MS Office Suite (Excel, Project, PowerPoint, SharePoint, Visio, and Teams)
• Good understanding of Identity and Access Management controls, principles, methods, SOX/SOC1 and regulatory related obligations preferred
• Working knowledge of SQL or Oracle queries a plus
• Solid understanding of access request, access provisioning and access certification processes a plus
• Multitasking and prioritizing skills with ability to execute on multiple, simultaneous, complex projects desired
• Strong communication and negotiation skills
• Ability to execute tasks under aggressive targets and effectively manage changes to plans

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Results oriented and problem-solving skills with attention to detail.
• Strong analytical and data management skills