Finding the best job has never been easier
Melio CX Quality Assurance SpecialistNew United States, New York, New York 140823274
10.04.2025
Share
(3 day in-office requirement)
Qualifications:
- 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
- Quality Assurance experience/exposure
- Exemplary written and verbal communication skills
- Strong analytical skills
- 8.5 interactions/hr, 90% satisfaction preferred
A day in the life and how you’ll make an impact:
- Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
- Evaluate adequacy of quality assurance standards
- Investigate and escalate customer complaints and non-conformance issues
- Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
- Assure ongoing compliance with quality
- Weekly calibration sessions with Team Manager
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $60,000 - $70,000.
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
These jobs might be a good fit
