Amazon Quality Assurance Manager Packaging Innovation Lab MSP-CX 

United States, Washington, Sumner 

821370132

Key job responsibilities
• Lead, coach, and develop a team of Packaging Lab Technicians, including providing regular feedback and career development opportunities• Drive operational excellence through daily lab management, including oversight of testing procedures, quality control, and workflow optimization• Establish and track performance metrics for both the lab and individual team members, ensuring alignment with organizational goals• Review and approve technical documentation, including test reports and stakeholder communications• Manage lab resources, including budget planning, equipment maintenance, and capacity planning• Partner with internal teams and external vendors to drive continuous improvement initiatives and process automation• Ensure compliance with safety protocols and maintain lab certification standards• Coordinate team assignments and travel requirements (up to 25%) for various packaging and robotics projects• Build and maintain strong relationships with stakeholders across Amazon, serving as the primary point of contact for lab operations• Drive strategic planning for lab operations while balancing day-to-day operational needsA day in the life
As a Packaging Lab Manager, your day combines hands-on leadership with strategic oversight of lab operations. You'll start your morning reviewing key metrics and communicating with your team in person to align on priorities and address any operational challenges. Throughout the day, you'll move between coaching team members on testing procedures, reviewing and approving test reports, and collaborating with stakeholders across Amazon on packaging initiatives. You'll balance your time between ensuring smooth day-to-day lab operations, developing your team members through one-on-one meetings, managing rush requests and driving strategic improvements in processes and automation. The role requires you to be highly adaptable, as you may need to shift from analyzing performance data to troubleshooting equipment issues, or from leading team training sessions to participating in strategic planning meetings with senior leadership.

- Bachelor's degree in related field (Engineering, Packaging, Materials Science, or similar)
- 5+ years of experience in laboratory or packaging operations
- 3+ years of people management experience
- Strong project management and organizational skills
- Proven track record of leading and developing teams
- Experience in stakeholder management and communication
- Experience with safety protocols and compliance requirements
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Participate in team-lifts for items over 50lbs.
- Stand/walk for up to 12 hours while in operational facilities
- Work in an environment where the noise level varies and can be loud, with a variety of indoor and outdoor weather conditions
- Continuously climb and descend stairs

- Master's degree in related field (Engineering, Packaging, Materials Science, or similar)
- Experience managing industrial laboratory operations
- Knowledge and experience with ISTA, TAPPI, ASTM, ISO Test Methods
- Understanding of packaging industry trends and sustainability initiatives
- Experience with data analytics and reporting tools
- Background in continuous improvement methodologies
- Previous experience with packaging automation or robotics
- Experience with of CAD tools and 3D printing technologies