NICE Senior Professional Services Engineer 

Philippines, Manila 

140295161

Senior Professional Services Engineer

Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when ContactEngine expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.

• Become an expert in ContactEngine solution design consultancy and implementation
• Assist with training new team members, partners, clients, and many more
• Work with global teams to build, test, and support customer journeys and conversations from specification using our internal tooling
• Work with clients to collect requirements and advice on solutions
• Learn clients’ business processes to define and document requirements for automated transactions of proactive customer journeys
• Understand, propose, improve, implement processes
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform based on client requirements
• Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
• Monitor journey health and performance
• Write queries in SQL and build reports and dashboards
• Write and debug code snippets
• Design and test APIs
• Audit journeys to identify issues and improvements
• Provide on-call support to global customers

• 3+ years experience in an implementation / quality assurance / professional services / consulting role
• Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degree
• Implementation
• Business Optimization : deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations
• Education & Enablement : professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
• Engineering Services : skills in specialized technical & functional areas; technical expertise around software engineering, programming languages, integration, and/or databases
• Desired personal profile: highly motivated, analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter
• Amenable to work shifting schedules

If you don't have these but are willing to learn, please apply:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)