Microsoft Microsoft Certified Trainer MCT Program Leader 

Taiwan, Taoyuan City 

140193658

As the

Required/minimum qualifications

Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management OR equivalent experience.

• 3+ years of experience in technical training, community management, program operations, or stakeholder engagement.

• Experience with Microsoft certification programs and the MCT ecosystem.

• Experience communicating with senior leaders and stakeholders, including preparing updates, reports, and presentations that inform strategic decisions.
• Experience with change management with communities, leaders and stakeholders.

Preferred Qualifications:

• Experience working with global trainer communities or partner ecosystems.

• Experience leading cross-functional initiatives and influence without authority.

• Experience with learning, inclusion, and community building.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 3, 2025.

Program Enablement & Infrastructure

• Develop and operationalize scalable frameworks, tools, and processes that support the end-to-end lifecycle of MCTs—from onboarding and enablement to ongoing development and recognition.

• Establish infrastructure that reinforces instructional and technical excellence across the global MCT community, ensuring alignment with Microsoft’s skilling and certification strategy.

• Implement data-driven mechanisms to monitor program health, trainer satisfaction, and engagement trends—leveraging insights to inform strategic decisions, optimize program delivery, and continuously improve trainer experience.

Community Strategy & Engagement

• Develop and execute a global strategy to grow, energize, and support the MCT community.

• Facilitate feedback loops between MCTs and internal teams to continuously improve program offerings.

• Lead community forums, webinars, and events to foster connection, collaboration, and knowledge sharing.

Stakeholder Collaboration

• Partner with internal teams (Learning Lab, Learning Product, Certification etc.) to align MCT initiatives with Microsoft’s skilling goals.

• Represent the voice of the MCT community in cross-functional planning and decision-making.

• Collaborate with Microsoft Training Services Partner team to ensure consistent and high-quality trainer experiences.

Operational Excellence

• Manage program communications, updates, and documentation to ensure clarity and consistency.

• Identify and implement process improvements to streamline trainer support and program operations.

• Track and report on key performance indicators (KPIs) related to community growth, engagement, and trainer development.

Leadership Communication & Alignment

• Engage regularly with senior leaders and stakeholders to provide updates on community health, program impact, and strategic priorities.

• Prepare and deliver executive-level communications, reports, and presentations that highlight key insights and recommendations.
• Ensure leadership visibility into community trends, risks, and opportunities to inform decision-making.

Other

• Embody our and