Microsoft Business Operations – Process Architect 

United States, Washington 

139339715

our culture every day.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience

Additional or Preferred Qualifications

• Advanced analytical skills and proficiency with process modeling tools.
• Extensive background in business process management, system design, information systems, or a related field.
• In-depth knowledge of industry standards, best practices, and regulatory requirements.
• Ability to work effectively with cross-functional teams, including engineering and business stakeholders.
• Advanced problem-solving skills and meticulous attention to detail.
• Experience with strategic planning, value stream analysis, and developing operational roadmaps.
• Solid communication skills to document, present, and advocate for new and improved processes.
• Proficiency in conducting data analysis, gap assessment, and performance measurement.
• Capability to develop and implement solutions that streamline operations and enhance efficiency.
• Background in Marketing Operations or Services Operations is highly preferred.

• Understand and analyze the business needs of the organization.
• Identify and define opportunities for process improvement and drive continues improvement.
• Design and model optimal business processes and workflows for era of AI.
• Align business processes with the strategic goals of the organization.
• Develop and maintain process documentation.
• Collaborate closely with various stakeholders to ensure processes meet their needs.
• Ensure all processes comply with relevant policies, regulations, and standards.
• Collaborate with engineering teams to integrate technology solutions with business processes.
• Measure, evaluate, and report on process performance.
• Apply AI technologies to enhance efficiency and drive innovation in business processes.
• Develop training materials and provide ongoing support to ensure effective process adoption.
• Identify potential risks and develop mitigation strategies to safeguard process integrity.
• Establish frameworks for ongoing process refinement and adaptation to evolving business needs.
• Evaluate the financial and operational impact of process changes to ensure value creation.
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