Philips Technical Support Specialist - DBA 

United States 

139192408

Technical Support Specialist - DBA

Your role:

• Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.
• Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.
• Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.
• Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.
• 2+ yearsof experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.
• Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

This is a Field/Remote role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $59 hourly.
• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $38 to $62 hourly
• The pay range for this position in AK, DE, MD, NY, RI, or WA State is $40 to $65 hourly
• The pay range for this position inBothell,WA, CA, CT, DC, MA, or NJ is $43 to $69 hourly

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US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.