Citi Group ETD/OTC Client Services Manager - AVP 

United Kingdom, England, London 

137666254

(Emanagement along with regular reviews across the client flow. Ensure all queries are acknowledged, investigated, resolved within expected timeframes in line with Citi policy's. Provide analysis and root cause for a client’s, chair internal meetings across both operations, technology and the business to resolve and prevent issues re occurring. Be a thought leader and drive cross departmental Initiatives and client initiatives. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparencyWhat you will do:

• Manage a portfolio of clients across both Platinum and Non platinum FDC client base
• Manage complete ETD/OTC Cleared lifecycle including but not limited to trade, cash and collateral, expiry management and fees & comms
• Ensure all queries are acknowledged, investigated, resolved within the expected timeframes in line with Citi standards.
• Provide analysis and root cause for a client’s, chair internal meetings across both operations, technology and the business to resolve and prevent issues re occurring
• In partnership with Sales, Relationship Sales ,look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experiencewhilst minimizing any operational risk
• Provide clients with clear and concise updates relating to (market events , delays or technology issues)Perform monthly MIS (Management Information System) to review client performance internally and with the client, prepare MIS for in person or zoom meeting with the client be able to lead meeting and grow relationship.
• Participate (where required)in documentation of business requirements and testing of new processes, systems roll outs and UAT testing for strategic and regulatory initiatives both internal and external (including mandatory)
• Understand the product (ETD/OTC) and regulatory environment impacting our client portfolio, along with the group procedures and CITI policy's
• Be a thought leader and drive cross departmental Initiatives and client initiatives.

What we require from you:

• Sufficient prior relevant product (ETD/OTC Cleared) experience required
• Consistently demonstrates clear and concise written and verbal communication skills
• Preferred background in client relationship management
• Bachelor’s Degree/University degree or equivalent experience (Preferred)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (reviewed annually), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances.

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Exclusive discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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