GE HealthCare Site Development Manager II - Global 

Remote, Remote 

137639547

What You’ll Do:

• Manage customer accounts mainly in Australia and New Zealand both remotely and on-site
  • Note: This will require a passport in order to travel to these regions
  • You may also work with sites in the US depending on business need
• Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
• Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.)
• Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology
• Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
• Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
• Capture customer feedback and interactions in our CRM
• Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal
• Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
• Collect on and perform renewals of our customer’s service and maintenance contracts
• As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices

What You’ll Need:

• 5+ years of customer success management or similar experience preferably in a clinical setting
• A bachelor’s degree is preferred
• Highly competent in a multitude of IT capabilities to support business needs including CRM
• Strong communication and interpersonal skills to build lasting connections
• Time management and organizational skills with the ability to multitask
• Proven ability to navigate hospital institutions
• Willingness to travel internationally up to 30%