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SAP Digital Customer Success Partner - Cantonese & English speaking GZ/SZ Brazil, Pará, Itaituba 137254770
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A DIGITAL CUSTOMER SUCCESS PARTNER WILL:
- Complete proactive customer outreach at all stages of the customer lifecycle
- Serve as a focal point for customers for their growth and expansion needs
- Meet & achieve account retention, pipeline building and revenue goals
- Execute pricing strategies and sales contracts
- Conduct Customer Business Reviews to drive adoption and expansion of services
- Establish relationship with customers as trusted advisor, drive customer value realization
- Maintain a clean book of business, ensure data integrity for the business
- Be a client advocate and a voice of reason as you cross-collaborate across internal teams
Skills & Qualifications:
- Account management and sales experience in managing and growing a portfolio of existing global companies
- Experience managing high volume Sales and Customer Success engagements with clients
- Proven ability to work with virtual/social tools to engage with customers
- Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
- Proven track record of exceeding retention and revenue targets
- Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
- Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
- Strong business acumen and ability to drive a value based conversation
- Anticipate, identify and meet your customers’ needs
- Motivate and mobilize customers and cross functional partners through collaboration and clear communication
- Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
- Thrive in a fast paced and evolving environment
Position Requirements:
- Experience in an Account Management and Sales role
- Proficient in written and spoken Cantonese and English
- Extensive experience in handling Hong Kong and Greater China customers
- Enterprise Software & SaaS industry experience preferred
- A strong team player, can work collaboratively across multiple teams
- Strong written and verbal communication skills, including negotiating skills
- Passionate with a can-do attitude
- Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans
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Successful candidates might be required to undergo a background verification with an external vendor.
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