Director, Account Managementlocated inPrai, Penang
In this role, you will be in-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.
What a typical day looks like:
- Set and Execute 3YP.
- Guide quarterly financial planning process with sites and hold up orgs.
- Comprehension of P&L and Balance Sheet on levers to improve.
- Set goals for specific accounts of controls.
- Price business in line with segment goals.
- Manage Customer escalations.
- Coordinate multiple sites and functions to exceed customers' expectations.
- Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
- Relationship management with Customer at executive / resolution-making levels.
- In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
- Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
- Segment relationship management and information flow, developing growth through pan-Flex contribution.
- In charge of contract renewals, changes and maintenance.
- Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
- In charge of improving communication and driving best practices across multi-sites.
- Ensures all client programs execute to contract, hitting key KPIs.
- Hold up of ITO versus quote, E&O management.
- Control of tracking risks on the business and reporting to Flex business accordingly.
The experience we’re looking to add to our team:
- Typically requires a Bachelor’s degree or equivalent experience.
- Master’s degree preferred.
- Typically requires a minimum of 8 years of sales/account management experience.
- Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
- Understands the strategic impact of the function across sites.
What you’ll receive for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- Paid Time Off
- Allowances & Bonuses*
NB09
NB87
Job CategorySales - Marketing - Account Mgmt
Required Skills:
Optional Skills: