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Flex Director Account Management 
Malaysia, Penang 
134657099

04.05.2025

Director, Account Managementlocated inPrai, Penang

In this role, you will be in-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like:

  • Set and Execute 3YP.
  • Guide quarterly financial planning process with sites and hold up orgs.
  • Comprehension of P&L and Balance Sheet on levers to improve.
  • Set goals for specific accounts of controls.
  • Price business in line with segment goals.
  • Manage Customer escalations.
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
  • Relationship management with Customer at executive / resolution-making levels.
  • In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
  • Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
  • Segment relationship management and information flow, developing growth through pan-Flex contribution.
  • In charge of contract renewals, changes and maintenance.
  • Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
  • In charge of improving communication and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Hold up of ITO versus quote, E&O management.
  • Control of tracking risks on the business and reporting to Flex business accordingly.

The experience we’re looking to add to our team:

  • Typically requires a Bachelor’s degree or equivalent experience.
  • Master’s degree preferred.
  • Typically requires a minimum of 8 years of sales/account management experience.
  • Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
  • Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
  • Understands the strategic impact of the function across sites.

What you’ll receive for the great work you provide:

  • Full range of medical benefits, dental, vision
  • Life Insurance
  • Paid Time Off
  • Allowances & Bonuses*

NB09
NB87


Job CategorySales - Marketing - Account Mgmt

Required Skills:

Optional Skills: