Microsoft Sales Operations Program Manager – Americas 

Taiwan, Taoyuan City 

134639581

Required Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

  • OR equivalent experience

• 4+ years of experience in any combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning.
• 3+ years leading strategic deliverables with executive sales leaders, delivering data-driven insights, and building trusted partnerships across complex, enterprise sales organizations.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.
  • OR Master's Degree in Business Administration, Organizational Design, or related field
• Understanding of business management and analysis for enterprise sales organizations.
• Ability to effectively prioritize and meet deadlines, adaptability during execution.
• Ability to deal with ambiguity and changing business environments.
• Advanced conceptual, analytical, and problem-solving abilities.
• Ability to use data & insight with PowerBi, Excel, etc. to support business outcomes.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until October 15, 2025.

• Drive Excellence in Core Sales Operations- Lead and drive sales process enablement, insight, and execution locally to achieve excellence in sales operations programs - Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning. Partner with OU Leadership and Sales Excellence Lead (SEL).
• Manage Field Escalations- Be an advocate and drive resolution for field escalations. Advise and provide recommendations to support policy/compliance, keep field informed on escalation status and outcomes through closure (scorecard, revenue, international accounts, compensation, tools)
• Enable Business Insight- Provide data-driven insights for sales execution, based on standard reporting, to address business goals.
• Empower Success- Partner with OU SEL to leverage standard reports to improve local execution and sales discipline. Drive adoption and usage of MSX Insights (our BI platform) as the standardized sales field reporting tool. Identify and represent field for iterative tool/reporting/process simplification and refinement with BI team.
• Lead in Sales transformation- Contribute ideas for Americas BSO to give time back to field, improve our workflow, influence WW teams, and enable continuous improvement for sales operations processes. Innovate to deliver standards which enable speed, efficiency, and scale in the business and for the assigned operating unit (OU).
• Influence Team Culture- Actively contribute to our culture of inclusion, peer learning, and fostering collaborative cross team partnerships.
• Other
  • Embody our and