Palo Alto Sr Customer Trust Engineer InfoSec - Santa 

United States, California 

134272795

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Continuous understanding of Palo Alto Networks’ product portfolio and basic understanding of the security architecture principles incorporated within;

• Act as a subject matter expert on Palo Alto Networks’ enterprise security policies, procedures, and controls to deliver customer assessments/questionnaires (e.g., Request for Information/Proposal (RFI/P)) in support of Sales, Legal, and Product teams;

• Coordinate quality responses on preventive, detective and corrective controls to customer assessments/questionnaires within SLA to satisfy customer security requirements and demonstrate Palo Alto Networks’ commitment to security;

• Facilitate Palo Alto Networks’ customer audit program;

• Maintain and improve internal and external collateral with frequently asked questions related to overall security posture and processes to enable standardized responses to all customers;

• Develop and maintain a central self-service portal to enable scale and efficiency in the Sales and Customer Trust processes;

• Identify improvements that will strengthen the efficiency and effectiveness of Customer Trust and overall GRC initiatives. Contribute to other GRC and InfoSec programs as needed.

Your Experience

• 10+ years of hands-on experience in designing, implementing, and managing information security controls and technologies.

• Proficiency in a wide spectrum of technical security controls encompassing logical access control, encryption , data loss prevention, secure coding practices, security architecture, vulnerability management, and network security technologies.

• Ability to configure 3rd party customer audit management tools (such as OneTrust Compliance Automation ) for automated evidence collection to support customer audits

• Excellent understanding and practical application of industry security frameworks including SANS Critical Security Controls, CIS Controls, ISO 27001, NIST SP 800-53, PCI DSS, and SOC2.

• Comprehensive knowledge of security certifications such as ISO 27001, SOC2, and PCI DSS, with the ability to extract valuable insights from audit reports to be able to leverage for the customer audits

• Demonstrated knowledge of privacy principles according to regulations such as GDPR, CCPA, CCRA, CPRA, etc.

• Advanced communication skills to articulate technical concepts effectively to stakeholders at all levels, including executives, system engineers, and auditors.

• Meticulous attention to detail, adept project management capabilities, and strong organizational proficiency to manage complex audit engagements effectively.

• Proven track record of collaborating with diverse and geographically dispersed teams, showcasing exceptional interpersonal skills.

• Bachelor's or Master's degree in Computer Science, Information Security, or related field; or a combination of relevant certifications (CISSP, CISM, CISA , CRISC, etc.) and practical experience.

• Preferred certifications include CISSP, CISM, CISA, SANS, Security+, and other relevant IT security credentials.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $146000 - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.