F5 Application Support Engineer 

Canada, Quebec 

133216974

• Provide our customers with crucial guidance as they migrate to modular and containerized environments. As a trusted advisor you will help customers realize all the benefits of our Application Services across multiple cloud environments.
• Lead multiple technology challenges, prioritizing by customer and business needs.
• Through our Knowledge Centered Service (KCS) practices, turn your experience into knowledge for customers and peers.
• Work closely with Product Management and Product Development on new leading edge products and technologies.
• Ability to focus on overall customer satisfaction and a complete customer experience.
• Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.
• Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies.
• Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive and being an owner of the resolution.
• Strong interpersonal and communication skills, both oral and written.
• Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.
• Ability to defuse complicated technical and political situations with enterprise customers.
• Be an analytical thinker with show attention to detail.
• Ability to communicate effectively with management on special projects, including project updates, etc.

• Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience
• Provide at least 8 years of relevant work experience

• 3+ years of knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket
• 2+ years with SSL, SMTP, DNS, etc.
• 3-plus years of knowledge of Linux or Unix, preferably at a system administrator level
• Comfortable in a highly technical software support environment
• Experience with network troubleshooting using tools like tcpdump or Wireshark

• Container platforms (eg. Docker, Kubernetes, Istio, OpenShift)
• Troubleshooting REST APIs (familiar with JSON and YAML)
• Scripting and/or Automation (eg. Python, Shell scripts, Ansible)
• Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)
• Shell environments (eg. Bash)
• Familiarity with proxy servers (eg, NGINX)
• Experience with system tools, such as SystemTap and DTrace, are a plus
• Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
• Familiarity with a wide variety of networking topics.
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

• KCS Practices certification a plus

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on-call periodically and working outside normal working hours (holidays, evenings, and/or weekends).
• Duties may require the ability to travel via automobile or airplane, up to 10% of time

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.