Airbnb Senior iOS Software Engineer Community Support Platform – Chatbot 

United States 

133012777

The Community You Will Join:

• The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency.
  

The Difference You Will Make:

• You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Nurture a culture of technical quality from design, through code review, to production operations

Your Expertise:

• 5+ years’ experience developing iOS applications at scale with a high volume of users with an eye for visual details
• Expertise in Swift or Objective-C, UIKit, and SwiftUI, as well as knowledge of UI architecture and UI performance
• You possess strong product sense and a passion for UI and UX product development and can effectively communicate with non-technical partners
• Demonstrated ability to proactively collaborate with Product Management, Design, Data and other iOS, Android, and Web Engineers
• You’re passionate about continuous learning and innovation in the mobile industry
• Experience with chatbot/AI product would be a plus
• Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity
• Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience