Juniper Technical Support Engineer 

Japan, Tokyo 

131568273

• The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
• Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
• Closely engage with Engineering teams to resolve customer-reported escalations or product challenges.
• Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

• Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
• Self-learner with appetite for continuous development.
• Logical troubleshooting skills in a complex and dynamic work environment.
• Excellent verbal/written communication skills.
• In-depth knowledge of the following:
  • TCP/IP protocol, OSI Layers, IPv4 and IPv6
  • IP routing protocols (BGP, OSPF, ISIS)
  • MPLS, VPLS, L2 and L3 VPN
  • Multicast technologies NG-MVPN, PIM
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
  • Traffic analysis using Wireshark/ethreal or similar tools
• Scripting skill ( Python, Perl )

Fluent Japanese and English and Chinese if possible.

• 5+ years’ experience on Troubleshooting, implementation, and support of large IP networks (preferably Service Provider).
• Experience in directly interacting with customers (globally) is highly desired.
• Platform Knowledge: traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
• Preferred Certifications - JNCIP-SP, JNCIE-SP or other equivalent certifications.

B.E. in Electronics or Computer Science ( or equivalent)

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.