Monday Customer Experience Advocate - Japanese Fluency 

Italy, Abruzzo, Chieti 

131301778

• Communicate empathetically and concisely with customers from all over the world through emails, Live Chat, and over the phone
• Own 1:1 screenshare interactions with customers, troubleshooting and brainstorming creative solutions with them live
• Host large-group webinars to educate new customers on the capabilities of the platform
• Collaborate with our department and company teams to drive all interactions toward positive resolution
• Investigate, research, and think creatively to find solutions for our customers' complex use cases across various industries

• Japanese and English fluency - at a bilingual/native proficiency
• Excellent interpersonal skills that push you to uncover the customer's needs.
• A positive attitude and natural empathy
• High adaptability to change and a motivation to conquer new challenges
• An autonomous work ethic and a natural sense of ownership over your success
• A willingness to examine your missteps and learn from them
• A solution-oriented mindset that won't stop until a customer is satisfied
• A tendency to approach challenging situations with a "can do" energy
• Investigative curiosity and the ability to research and self-educate
• The confidence to challenge processes, share insights, and speak up if there's a better way

Working at

Life at

When you join, you’ll experience:

• A hybrid work model encouraging collaboration, productivity and flexibility, including brand-new (dog-friendly!) offices in the heart of the Sydney CBD
• An environment of professional development and personal growth. CX at is a highly dynamic career path constantly innovating for impact. We provide an annual professional development budget and offer valuable and strategic opportunities to learn and develop within the role and expand your professional skill set in the tech industry.
• A culture of camaraderie, connection and community. There’s always something to look forward to on the calendar - retreats, recognition celebrations and events, thoughtful care packages and more.