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Applied Materials Customer Engineer II - C2 PDC Taiwan, Hsinchu 129729648
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Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We Offer
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .
You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities:
Performs all standard service activities through Tier I unassisted. Performs standard Tier II withassistance. Able to perform routine preventative maintenance within establishedtimeframes. Completes quality repairs.
Responds tofabissues by communicating with other engineers andparticipatingin escalation conference calls. Verifies operational quality of system equipmentunassisted.Assistssenior engineers as needed.
Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Able to diagnose and resolve recurring technicalproblem. Demonstrates consistent ability to execute escalationplan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledgeinfundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing).Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience toidentifysome process,softwareor hardware related system problems (Predictivemaintains).
Assumes responsibility for complete customer satisfaction within work area.Assistsin planning, communicating, and coordinating support plans with customer management.Complies withall safety procedures and consistentlydemonstratessafety as a value.
Other Requirements:
asic knowledgein Computer / Serverconstruction/ Database /communicationknowledge (windowscmd).
Better to haveknowledgeinFab automation & communication.
Programming skill (Python script, Java, PowerShell) is plus
Functional Knowledge:
establishedskills to perform a range of day-to-day activities.
Business Expertise:
Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
for fullcustomer satisfaction assuring excellent relations within assigned area.
Leadership:
Has no supervisory responsibilities; manages own workload.
Problem Solving:
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.
own team through the quality of the services or information provided;follows standardized procedures and practicesand receivesregular but moderate supervision and guidance.
Interpersonal Skills:
Uses communication skills to exchange information.
Employee Type:
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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