KLA Technical Support Engineer 

Denmark, Capital Region of Denmark 

125443495

CAPRES Tech Support Engineer (TSE) independently responds to issues where first-line product support has been unable to correct problems in malfunctioning equipment

The main job focus is as follows:

• Acting as Tool Specialist to provide Field Service organization with technical product knowledge and on-site support. Perform root cause analysis, Develop POA and resolution. Respond to first level service request and determine an appropriate troubleshooting method to quickly recover equipment functionality.
• Technical lead on complex systems issues. Troubleshoot complex problems and determine remedial actions required to bring the customer equipment back to production. If the depth of technical understanding requires, consults with System Engineering and Software Engineering teams in Denmark, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action to resolve the problem.
• For tool escalations ensure a suitable POA is developed and if needed verify the POA on the Engineering tools in Denmark before providing it to the local team for implementation. When required provide onsite support to guide local team ensuring a swift resolution of the identified issue, lead the continued support and follow-up for all assigned POA activities.
• Work on highly complex problems requiring in-depth system knowledge and understanding of operating principles.
• Clearly document troubleshooting processes, technical findings, and postmortem analysis to generate 7-steps documentation.

Qualifications

Bachelor’s degree with a minimum of 5+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.

• Act independently both during day-to-day work and at customer sites mainly in Europe but also globally. Drive work to resolution, including structured troubleshooting and technical resolution documentation
• Knowledge withinMechanical-Electronics-Electrical-Laserinterface diagnostics and troubleshooting
• Understanding complex electro/mechanical assemblies, including stage and robot alignment and teaching
• Advanced technical troubleshooting and resolution documentation to bring the tool back to production
• Ability to quickly diagnose problems through analysis of inspection-reports, system log-files, system parametric diagnostic data and other test results
• Understanding of physics and magnetism and experience with metrology systems
• No restrictions on traveling worldwide

Plus, with experience in below,

• Project management, customer relations, driving global multi-disciplined teams to resolve complex technical issues
• 4 Point Probe Sheet Resistance and Hall Metrology
• Magneto-Optical Kerr Effect (MOKE)
• Familiarity with the semiconductor industry and/or cleanroom experience

Successful applicants will be formally trained in Denmark and the US to obtain the required product knowledge and the KLA Services processes and Best-Known Methods (BKMs).

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years