Elastic Customer Engineer 

Spain 

124191237

• Serving as a technical point of proactively engaging Elastic customers across the breadth of the Elastic customer journey
• Working in a pooled model triaging and taking customer requests
• Providing technical, architectural and best practice guidance
• Understand the breadth of Elastic’s services and support offerings in order to make suggestions to customers based on their use case
• Identify customer friction points through customer interaction and provide feedback on programmatic remediation
• Reporting back on common themes in customer interactions to inform how we structure and iterate our customer engagement model
• Authoring material for internal and customer facing Knowledge Base articles based on impactful themes identified from customer interactions
• Partnering up with other team members to deliver periodic customer facing webinars on some of the above themes

• A Bachelor’s degree or its equivalent with at least 5 yrs of relevant industry experience
• A track record of technical success in a customer facing environment
• A demonstrable ability to articulate the benefits of modern platforms, software and technology
• Self starter who is able to analyse current processes and develop ideas based on a deep understanding of how customers engage with products
• Willingness to learn the breadth of Elastic’s offering and how customers utilise Elastic in their wider business environments
• The ability to inspire groups both large and small
• Ability to learn new technologies quickly
• A background as an engineer or developer who loves working with other developers to get the most out of their deployment

• Working knowledge of the Elastic Stack
• Experience working in a growing global organization

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic