Honeywell Customer Experience Professional - Fresh Graduate - Saudi National 

Saudi Arabia 

124055152

Key Responsibilities:

• Proactive Customer Engagement touchpoint (white-glove service)
• Build and maintain strong relationships with key customers with focus on Face-to-Face interactions
• Develop and implement customer relationship strategies to enhance customer satisfaction and loyalty
• Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOC
• Socialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementations
• Understand customer needs and provide tailored solutions to meet their requirements
• Identify opportunities for upselling and expanding customer accounts
• Serve as the main point of contact for customer inquiries, concerns, and escalations
• Support order management, material shortages allocation, orders and escalations for execution- delivery
• Socialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect VOC for potential solutions
• Work with cross-functional teams to ensure seamless delivery of products and services
• Monitor customer satisfaction and proactively address any issues or demands
• Identify opportunities for process improvement and contribute to enhancing the overall customer service experience

• Excellent communication and people-oriented skills
• Strong problem-solving and negotiation abilities
• Ability to understand customer needs and provide effective solutions
• Proficiency in using customer relationship management software and tools

We Value:

• Degree in engineering/industrial engineering, or Business Administration or a related field
• Proven track record in managing and growing customer relationships
• Strong customer-centric mindset and passion for delivering exceptional service
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and organizational skills

Ifthis is your dream role, then we'd love to hear from you.

• JOB ID: req467823
• Category: Integrated Supply Chain
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
• Exempt