Microsoft Technical Support Engineer - Windows Performance 

Taiwan, Taoyuan City 

122997965

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experienceof Windows System Administration, Configuration and troubleshooting, Hybrid technologies which include deep experience in or working knowledge of most or all of these areas -

• Registry/File Storage/Event Logs and Auditing/File Association
• PowerShell/CMD line driven utilities
• Understand/Troubleshoot core OS architecture like CPU/Disk/Memory/Page File
• Virtualization and Hyper-V technologies
• Store for Business APPX installation
• Windows File Explorer/Desktop Search
• Troubleshooting Application Performance
• Troubleshooting System Reliability issues (crash, hangs, bugcheck, unexpected reboot)
• Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell
• Utilizing tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC
• Troubleshooting experience with tools - procmon, netmon, perfmon

Soft Skills requirements -

• Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
• Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
• Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
• Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
• Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.