Additional responsibilities include the following:
Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions.
Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
Author, edit, publish an online knowledge base of known issues/solutions.
What We'd Like to See
Articulate well and have skills in customer relatonship – responsiveness, sensitivity, diplomacy
Are comfortable working both independently and collaboratively.
You're advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges.
Applying your business knowledge and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, you'll also be able to:
Inspire and motivate people to lead support behind the vision, make it sharable by everyone.
Role Essentials
College degree in computer science related subject mandatory.
Analyse, debug and trouble-shoot skills,
Minimum 2+ years of experience on Informatica MDM mandatory
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement programme to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit