Informatica Technical Product Support- Informatica MDM 

United States, California, Redwood City 

122352309

Additional responsibilities include the following:

• Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue.
• Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.
• Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions.
• Coordinate with Quality Assurance and Engineering teams to report and solve product defects.
• Author, edit, publish an online knowledge base of known issues/solutions.

• Articulate well and have skills in customer relatonship – responsiveness, sensitivity, diplomacy
• Are comfortable working both independently and collaboratively.
• You're advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges.
• Applying your business knowledge and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, you'll also be able to:
• Inspire and motivate people to lead support behind the vision, make it sharable by everyone.

• College degree in computer science related subject mandatory.
• Analyse, debug and trouble-shoot skills,
• Minimum 2+ years of experience on Informatica MDM mandatory

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement programme to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit