Microsoft Responsible Content Specialist 

Taiwan, Taoyuan City 

12073461

Required Qualifications:

• Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science, or related field AND 2+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).
• OR High School Diploma (or local equivalent), AND 3+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).

Experience working on sensitive investigations

• Proficient in one or more languages in addition to English
• Ability to work with extremely impactful content posted on the internet including but not limited to: graphic violence, adult content, and child sexual exploitation
• Strong self-awareness and ability to communicate status effectively
• Knowledge and experience using popular software (Office, Excel, PowerPoint) and social media or gaming
• Active participation in team wellness and resilience activities
• Strong written and verbal communication skills, including to senior leaders, stakeholders, and relevant outside organizations
• Experience with high-volume, fast-paced environments
• Strong technical writing/documentation skills
• Understanding of social networking and online trends
• Ability to develop strong, long-term relationships with senior leaders, peers, and outside partners

Responsibilities include:

• Investigate and deep dive into computer coding or language scenarios to understand behaviors to refine the algorithms and identify misuse. Examples may include malicious code, offensive language, or illegal content.
• Investigate flagged instances to understand if the activity performed violates policy.
• Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.
• Use your linguistic and/or humanities expertise test impact of recommendations of policy and/or filtering changes.
• Collaborate with team members on day-to-day problem solving, reporting on trends/analysis findings and projects assigned by managers.
• Responsible Content Analyst may come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.

Use in house tools to transcribe and annotate data for various projects. A few examples may be providing transcription (text) for audio clips or annotating text or images to verify certain types of data.

• Go through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.

Responsible Content Specialists are comfortable understanding data as it relates to :

• Sentiment: The emotional intonation and other subjective implications behind keywords and phrases.
• Intent: The human intent, or the user’s end goal, behind different statements.

Semantic: Understanding exactly what the meaning is behind what users are seeking.

• Use deductive reasoning based on information provided in contextual turns to ensure data labelling is of the highest quality.

Considerations:

• Responsible Content Specialist will come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.
• On-call, afterhours, flexible shifts and weekend shifts will be required.