Amazon Sr Mgr Customer Success Observability AWS Specialist Partner Organization 

United States, Washington, Seattle 

119665863

Key job responsibilities
* Lead a team of Customer Success Specialists focused on observability solutions
* Partner with customers to define and achieve their observability goals, from basic monitoring to advanced AIOps implementations
* Define and implement POCs in the customer environment
* Guide customers in implementing comprehensive observability strategies across metrics, traces, and logs
* Drive adoption of AWS observability services while helping customers integrate with their existing tools
* Provide technical leadership in observability best practices, including:
* Distributed tracing implementation
* Metrics collection and analysis
* Log aggregation and analysis
* Alert management and incident response
* Application performance monitoring
* SLO/SLI definition and monitoring
* Work with AWS service teams to represent customer needs and influence the roadmap
* Develop and share observability best practices across the customer baseRequired Technical Knowledge:
* Deep expertise with observability platforms and tools such as:
* AWS native services (CloudWatch, CloudTrail, etc.)
* Open-source solutions (Prometheus, Grafana, OpenTelemetry)
* Commercial solutions (Datadog, New Relic, Splunk, Dynatrace)
* Understanding of modern application architectures (microservices, containers, serverless)
* Experience with DevOps practices and tools
* Knowledge of SRE principles and practices
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

* 10+ years of technical customer-facing roles
* 5+ years of observability platforms and solutions
* 5+ years of people management experience
* Bachelor's degree in Computer Science, Engineering, or related field
* Strong understanding of cloud computing concepts and AWS services

* Excellent communication skills at both technical and executive levels
* Experience implementing observability solutions at enterprise scale
* Background in SRE, DevOps, or Platform Engineering
* AWS Certifications
* Experience with digital transformation initiatives
* Track record of growing customer relationships and driving business outcomesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.