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KEY RESPONSIBILITIES:
The successful Performance Manager will accomplish the following:
o Establish strong customer relationships through frequent direct contact and service delivery of Performance Management Solutions and Performance+ Service offerings.
o Deliver on contractual obligations and ensure customer satisfaction for Performance+ customers including facilitation of connection setup, driving digital quality, coordinating/calculation value of the Performance+ services and products and communicating service value through Performance Reviews.
o Work closely with other functions in UOP to incorporate Core and Digital Service offering bundles utilizing UOPs full portfolio of products and services.
o Drive the Performance Solution and Performance+ Service Agreement offering pipeline through a rigorous MOS with Service, Sales, Digital leadership, the Regional Champions & Service Managers.
o Promote Performance+ offering and/or Performance Management Solution offerings to customers to promote adoption for important customer engagements.
o Prepare contract details and contract templates with proper scope, price and approved legal T&Cs and waivers to facilitate customer signing for these Performance and Performance+ offerings through the Service Manager.
o Participate in the Connect400 plan to share insight for upcoming connected agreement signings to enable quick connections for PM, PTA, BM, EBA, and CC digital products and remove digital barriers to execution.
YOU MUST HAVE
· Minimum of 12 – 15 years’ experience in the refining and petrochemicals industries
· Experience with UOP technologies or equivalent industry (non-UOP) process operations, technical service, and/or design experience is
WE VALUE
· BS degree in Chemical Engineering preferred
· Significant prior experience in multiple UOP Process technologies is highly preferred
· Understanding how our customers make and spend money
· Business acumen understanding value propositions and being able to make techno-economic recommendations
· Ability to influence customers to take action to realize value
· Prior experience in Account Management or Sales is valued
· Project management skills to keep both customer and internal stakeholders on track to derive value on Performance Management Solutions and Performance+ Service engagements
· Understanding of UOP business & functions to support identification of value & execution of recommendations.
· Assigned customer base will recognize value of this work experience immediately
· Strong verbal and written communication skills
· Solid comprehensive problem-solving skills
· Strong mechanical aptitude and troubleshooting skills
· Ability to work well independently and in a team environmentThese jobs might be a good fit