GE HealthCare Order operations specialist 

Italy, Lombardy, Milan 

117890785

Roles and Responsibilities

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met

•Establish and maintain communication with the appropriate individuals throughout the process (Order Operations Mgr, Project Manager of Installation, OTR

• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers

• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization

• Ensure orders validation, compliance and approvals before Order Entry

• Confirms customer requested date and plan the backlog management

• Own and update timely key dates using local operating mechanisms and reports

• Daily follow up of customer credit documentation and inventory

• Give shipping and billing instructions in accordance with contracts terms and conditions

• Follow shipment, installation, application via reports.

• Follow up on collections issues due to OTR

• Provide root cause on defect analysis

• Monitor and coordinate daily logistics traffic from warehouses

• Participates to deployment of new initiatives aiming to improve the wing-to-wing process.

Required Qualifications

• 2 to 3 years’ experience in project management or order management

• Customer Satisfaction Oriented, Team player, committed to deliver, Solution driven mind set

• Ability to use Systems and work in a matrix environment, Adaptability and flexibility of using different backlog management tools depending on the P&L

• Good Understanding of the Order Management process

• Excellent Verbal and written communication, Fluent Italian and English

• Self organized, ability to implement self-operating mechanism and ability to execute the task in the fastest and correct way

For this application we also evaluate candidates who meet the requirements set out in the art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.