Bank Of America Production Specialist II - Imaging United States, Texas, Fort Worth 113492009
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Job Description:
Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the imaging/scanning process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.
Responsibilities:
Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Skills:
Adaptability
Attention to Detail
Business Operations Management
Customer and Client Focus
Policies, Procedures, and Guidelines Management
Collaboration
Issue Management
Organizational Effectiveness
Prioritization
Problem Solving
Confronting Bias
Required Qualifications:
2 years in operations or production environment
Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds
Desired Qualifications:
Experience with PDIM (Physical Document Inventory Management) application
Ability to leverage data and reporting to manage inventory and service level agreements
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)These jobs might be a good fit
