Verint Specialist Service Design 

United States, Oregon 

113447785

Principal Duties and Essential Responsibilities:

• Qualify, scope and develop custom and standard service pricing to the assigned sales region based on customer requirements. The SDS will work with the Services Directors (SD), the Sales Team, and services Subject Matter Experts (SME) as necessary to ensure services are scoped properly and that pricing is accurately captured.
• Understand and capture the solution and then accurately document the deliverables. This will be done by working directly with the customer via phone, email or during onsite meetings.
• Work with sales Account Executives (AE’s) and SD’s to recommend and upsell additional services offerings which would help the customer receive the greatest benefit and Roi from our solutions. This effort also positively impacts the bookings and revenue potential for Services.
• Develop and deliver indicative, budgetary and final quotes using appropriate in-house methodology and tools.
• Work closely with SD and Account Executives (AE’s) to identify services solutions and develop value propositions, so that customers can understand the value of the services being presented as part of the quote.
• Partner with the Project Management Organization (PMO) on a quarterly basis to update and add new service lines items as required. Make recommendations to any pricing changes required or add new as required.
• Work to ensure that the SOW templates are up to date and make recommendations for any changes or new requirements.
• Work with Services team to ensure the Pricebook is up to date and make recommendations for any changes or new requirements.
• Develop and deliver high level estimated project timelines.
• Participate in ongoing training for existing and new products and solutions.

Minimum Requirements:

• Bachelor’s Degree or the equivalent experience.
• Eight (8) years’ experience implementing software or technology systems industry.
• Product and application knowledge with implementation delivery knowledge.
• Customer interface skills. Ability to communicate with customers in a professional manner and the ability to prepare and present custom services via professionally authored proposals.
• Prior technical writing experience with the ability to capture and develop relevant SOW details.
• Proficient in Excel, Word, Visio and Oracle ERP.
• Ability to capture service pricing in current tools that flow to the service organization.
• Prior experience managing multiple projects.
• Proven ability to capture business requirements and accurately price solutions
• Working knowledge of a CRM software solution (SalesForce preferred).
• Excellent communication and presentation skills with the ability to always maintain professionalism.
• Clear understanding of a service solution with the ability to articulate the business value of the proposal and how and why the solution was priced out in a particular manner.
• Excellent decision making and problem-solving skills.
• Ability to travel up to 30% of the time.

Preferred Requirements:

• Three (3) years direct selling experience with demonstrated ability to exceed assigned sales quotas.
• Prior experience with pricing software and service implementations, strongly preferred.
• Prior experience working with Oracle.
• Working knowledge of Verint product suite and a strong telephony background, highly desirable.
• Prior implementation experience of call center products and CCaaS Solutions.