Intel OH Data Center Operations Manager 

United States, Ohio 

113038130

Job Description

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across ITDC to help us deliver the highest standards for quality and security while providing capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities:

• On-site management of a team of technicians and support engineers with varying skills
• Prioritize and assign trouble tickets to data center technicians and operators
• Guide, train and educate staff on the best practices related to all service owner issues
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Manage and deliver datacenter projects
• Recruit and train data technicians to ensure appropriate staffing levels
• Write and deliver performance reviews for staff
• Work with the Facilities Team to maintain the critical equipment infrastructure
• Work with the Facilities Team to implement regular maintenance schedules to minimize downtime
• Work with the Facilities Team to coordinate equipment repairs and replacements
• Review and maintain incident response and reporting procedures
• Oversee work of external vendors, service providers, and contractors

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum qualifications:

Bachelor's/BS Degree and/or prolonged course of study in specialized field or equivalent experience per business needs/job requirements. Bachelor's/BS / 9+ years, Master's Degree in related field/6+ years, PHD/4+ years

• 3+ years' experience in data center operations management
• 2+ years of experience managing and developing people in a technical environment
• 3+ years of networking experience and knowledge of cabling best practices
• 3+ years of experience with hardware architectures and troubleshooting experience
• 3+ years of experience with system management tools and client/server environments

Preferred Qualifications:

• Knowledge of data center management tools and monitoring systems.
• Technical writing experience
• Project management experience
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Familiarity with security protocols and compliance standards (e.g., ISO 27001, HIPAA). Working Conditions and Physical Demands
• Flexibility to work within a 24/7/365 operational setting, adapting to varying work schedules as required
• The position involves physical activities such as lifting and moving equipment, alongside exposure to typical data center conditions (e.g., noise levels, temperature variations)
• Capability to lift objects weighing up to 50 pounds
• Ability to perform tasks requiring climbing, balancing, stooping, kneeling, crouching, and crawling
• Proficient in performing manual tasks, including typing, handling, and manipulating objects, with the ability to extend hands and arms
• Visual acuity for near and distant objects, as well as color vision
• Ability to ascend ladders, including those extending over 12 feet in height
• Comfort with working in a dynamic, high-pressure environment with shifting priorities
• Willingness to work beyond standard hours, including nights, weekends, holidays, and in an on-call capacity

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits Annual Salary Range for jobs which could be performed in the US $162,228.00-$243,284.00*Salary range dependent on a number of factors including location and experienceThis role will require an on-site presence.