Cisco Director APJC CX Partner Success 

Singapore, Singapore 

112049679

What You'll Do

As a Senior Director, CX APJC Partner Success, you will lead a team of Partner Success Managers who work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with APJC Partner leadership, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Fostering improved Partner alignment to drive Cisco Software adoption through available programs, including the Lifecycle Adoption Program (LCA).
• Supporting partners in delivering Success Programs and initiatives with their customers, as well as providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.
• Promoting liaison between Partners and Cisco’s CX product teams, providing feedback to inform product development and enhancements.
• Monitoring and reporting at the theatre level on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

Who You'll Work With

You will collaborate with Partners and CX Leadership Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the Partner Organisation teams to assist in driving Annual Recurring Revenue (ARR).

Who You Are

• 10+ years experience in the technology industry
• 7+ years demonstrated experience working with partners.
• 5+ years experience in Leadership/ Management.
• Advanced understanding of IT/ Infrastructure & Software
• Confirmed ability to drive continuous software value through use cases
• Proven experience in leading a related function with direct customer advocacy and engagement in post-sales or professional services function.