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IBM Process Analyst - Policy Admin 
India, Uttar Pradesh, Noida 
11152509

03.07.2024
Your Role and Responsibilities
  • Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
  • Handling of policy administration requests, review of requests, processing and request for additional documents if required
  • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
  • Meet productivity and quality targets on a daily, weekly, and monthly basis
  • Render overtime whenever requested by the Supervisor including rest day
  • Use expertise to evaluate the work of others and assist in process calibration
  • Facilitate team huddles and teach-back sessions as scheduled
  • Complete certification on identified process and developmental training
  • Participate in functional and company-wide activities.
  • Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
  • Maintain key records like working files, email for reference and audit purpose
  • Ability to handle basic day to day requirements of excel
  • Handle own work in process and support team efforts to ensure that individual, team goals are met.


Required Technical and Professional Expertise

  • Life/Annuities product experience in policy admin
  • Good English Communication (Both written & verbal)
  • Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
  • Displays energy and enthusiasm in approaching the job
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ready to work on stretched working hours
  • Ability to independently work well with internal and external customers
  • Basic Computer knowledge along with typing speed of35words/minute
  • Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment
  • Preferred LOMA Level 1 and Gage R&R certification.


Preferred Technical and Professional Expertise

  • Graduation in any stream except B.Tech and Technical Graduation & Law