IBM Process Analyst - Policy Admin 

India, Uttar Pradesh, Noida 

11152509

• Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
• Handling of policy administration requests, review of requests, processing and request for additional documents if required
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
• Meet productivity and quality targets on a daily, weekly, and monthly basis
• Render overtime whenever requested by the Supervisor including rest day
• Use expertise to evaluate the work of others and assist in process calibration
• Facilitate team huddles and teach-back sessions as scheduled
• Complete certification on identified process and developmental training
• Participate in functional and company-wide activities.
• Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
• Maintain key records like working files, email for reference and audit purpose
• Ability to handle basic day to day requirements of excel
• Handle own work in process and support team efforts to ensure that individual, team goals are met.

Required Technical and Professional Expertise

• Life/Annuities product experience in policy admin
• Good English Communication (Both written & verbal)
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently work well with internal and external customers
• Basic Computer knowledge along with typing speed of35words/minute
• Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment
• Preferred LOMA Level 1 and Gage R&R certification.

Preferred Technical and Professional Expertise

• Graduation in any stream except B.Tech and Technical Graduation & Law