Cognyte Tier Technical Support Expert 

Bulgaria, Sofia 

110662613

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at

The Technical Support Expert will be expected to:

• Have hands-on analytical and troubleshooting skills, eagerness to learn technologies
• Be customer oriented, have good verbal and written communication skills in English
• Be a self-starter, a multitasker, independent, responsible
• Have good inter-personal communication with other team players
• Be able to learn fast
• Be available to provide support beyond office hours
• Be willing to travel abroad (20%)

Your toolbox:

• Bachelor of Science or practical engineering degree in computer science - Advantage
• Еngineering degree in computer science - Advantage
• At least 3 years of relevant experience supporting of complex technology solutions - Mandatory
• Strong analytical and technical skills in the following areas:

-- Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience –Mandatory

-- Practical experience with Docker and Kubernetes–Mandatory

-- Virtual Environment technologies (VMWare, Hyper-V) –Mandatory

-- Databases hands-on (MS SQL, Sybase, other) author queries, stored procedures –Mandatory

-- Experience with Jenkins, Ansible, Vault, Hadoop cluster –Big advantage

-- LTE, UMTS, GPRS, GSM, CDMA solutions familiarity –Advantage

-- Powershell, Bash, Python scripts, DevOPS knowledge –Advantage

-- Familiarity with Storage and raid configuration, Netapp, EMC –Advantage

-- TDM/IP/VoIP communication flows and debug of SIP-RTP –
Advantage

-- Knowledge of widely used protocols – TCP/IP, Mail, HTTP etc. –