Amazon Software Support Engineer 

India, Tamil Nadu 

11059769

- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations- Support engineering and troubleshooting on issues related to the digital platform services and content for various products- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:- Provide first level of support for tickets filed in Audible- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.- Read and understand complex application code and make code fixes to resolve support issues- Software deployment support in staging and production environments.- Develop tools to aid operations and maintenance.- System and Support status reporting.- Ownership of one or more Digital products or components.

- Bachelor’s degree in Computer Science or a related field.
- 4+ years of overall development/technical support experience.
- 4+ years of experience to troubleshoot and identify the root cause of issues in complex technical system.
- Experience in Perl or shell scripts, web services, web application development. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in UNIX/Linux operating system and tools Strong communication skills
- Experience in handling high severity incident management calls.