JPMorgan Fraud Specialist III- Inventory Management 

United States, Ohio 

110536173

As a Fraud Specialist III in Claims Inventory Management, you will be responsible for supporting queues as needed by the business, with focus on specialized and/or Small Functions queues.

Job Responsibilities

• Work and properly decision customer claims, and take action with minimal supervision
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Demonstrate resiliency and adaptability in a fast-paced environment
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities and skills

• Minimum2year of client service experience
• Self-starter with the ability to work both independently and as a team player
• Ability to work in remote location without day to day direct supervision
• Excellent communication skills, both written and oral
• Dependable team player that provides extraordinary service
• Exhibit strong interpersonal skills and maintain composure while dealing with difficult situations
• Ability to engage with Sr. Leaders in operations and across the salesforce
• Ability to multi-task, be organized, adapt quickly to changes, and manage priorities effectively
• Ability to adapt to a rapidly changing business and technology environment
• Possess strong analytical, problem-solving, decision-making skills, and attentive to details
• Proficient in Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet
• Aptitude to learn proprietary software and databases
• Ability to collaborate and work across teams
• Available to work Monday-Friday, 8am EST- 8pm EST. Operating hours subject to change

Preferred qualifications, capabilities and skills

• Financial services and banking industry experience
• Fraud prevention experience
• Customer claims intake and investigation experience
• Bachelor’s Degree or equivalent experience