As a Fraud Specialist III in Claims Inventory Management, you will be responsible for supporting queues as needed by the business, with focus on specialized and/or Small Functions queues.
Job Responsibilities
- Work and properly decision customer claims, and take action with minimal supervision
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Demonstrate resiliency and adaptability in a fast-paced environment
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities and skills
- Minimum2year of client service experience
- Self-starter with the ability to work both independently and as a team player
- Ability to work in remote location without day to day direct supervision
- Excellent communication skills, both written and oral
- Dependable team player that provides extraordinary service
- Exhibit strong interpersonal skills and maintain composure while dealing with difficult situations
- Ability to engage with Sr. Leaders in operations and across the salesforce
- Ability to multi-task, be organized, adapt quickly to changes, and manage priorities effectively
- Ability to adapt to a rapidly changing business and technology environment
- Possess strong analytical, problem-solving, decision-making skills, and attentive to details
- Proficient in Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet
- Aptitude to learn proprietary software and databases
- Ability to collaborate and work across teams
- Available to work Monday-Friday, 8am EST- 8pm EST. Operating hours subject to change
Preferred qualifications, capabilities and skills
- Financial services and banking industry experience
- Fraud prevention experience
- Customer claims intake and investigation experience
- Bachelor’s Degree or equivalent experience