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JPMorgan Fraud Specialist III- Inventory Management 
United States, Ohio 
110536173

07.09.2024

As a Fraud Specialist III in Claims Inventory Management, you will be responsible for supporting queues as needed by the business, with focus on specialized and/or Small Functions queues.

Job Responsibilities

  • Work and properly decision customer claims, and take action with minimal supervision
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Demonstrate resiliency and adaptability in a fast-paced environment
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures


Required qualifications, capabilities and skills

  • Minimum2year of client service experience
  • Self-starter with the ability to work both independently and as a team player
  • Ability to work in remote location without day to day direct supervision
  • Excellent communication skills, both written and oral
  • Dependable team player that provides extraordinary service
  • Exhibit strong interpersonal skills and maintain composure while dealing with difficult situations
  • Ability to engage with Sr. Leaders in operations and across the salesforce
  • Ability to multi-task, be organized, adapt quickly to changes, and manage priorities effectively
  • Ability to adapt to a rapidly changing business and technology environment
  • Possess strong analytical, problem-solving, decision-making skills, and attentive to details
  • Proficient in Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet
  • Aptitude to learn proprietary software and databases
  • Ability to collaborate and work across teams
  • Available to work Monday-Friday, 8am EST- 8pm EST. Operating hours subject to change

Preferred qualifications, capabilities and skills

  • Financial services and banking industry experience
  • Fraud prevention experience
  • Customer claims intake and investigation experience
  • Bachelor’s Degree or equivalent experience