Citi Group Junior Client Service Analyst 

United States, Indiana 

110427890

Description

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Responsibilities:

• Take proactive responsibility for the resolution of client’s enquiries within the published standards.
• Interact with contacts within corporate clients via telephone, fax and e-mail.
• Continually improve the client experience through detailed analysis and feedback to make their business model more seamless.
• Interact with contacts within corporate clients via telephone, fax and e-mail.
• Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via internal systems.
• Perform the checker role on required processes.
• Proactively monitor clients trading activity through the effective use of all systems available to them.
• Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.

Requirements:

• University degree
• Experience in customer service and/or finance will be an asset
• Proficient in Microsoft Office
• Interpersonal and communication skills
• Demonstrate influencing and negotiating skills
• Show ability to develop and leverage network
• Proven critical thinking and crisis management skills
• Problem solving attitude
  

Time Type:

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