JPMorgan Client Service Implementation Analyst 

United States, Illinois, Chicago 

541960843

Job Responsibilities

• Collaborate with product, technology, and operations teams to deliver client solutions.
• Analyze requirements and perform testing for Remittance Edge and Receivables Online applications.
• Monitor and update assigned projects, addressing client and operational issues.
• Build profiles and transmissions for Receivables Operations, providing coding specifications.
• Interface with internal service partners and clients to scope needs and mitigate risks.
• Implement and manage client solutions within specified timeframes.
• Provide support and training to team colleagues as needed.
• Coordinate with internal and external parties to ensure timely solution delivery.
• Facilitate issue resolution, user acceptance testing, and training for client implementations.
• Attend client meetings to review project progress and address concerns.
• Identify and escalate risks to minimize potential problems for clients and the business.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Computer Science or equivalent work experience.
• Minimum of one year of experience in a similar role.
• Proficiency in using PC/Workstation in a Windows environment.
• Strong verbal and written communication skills.
• Excellent time management, organizational, and planning abilities.
• Demonstrated analytical and logical thinking skills.
• Proven problem-solving capabilities.
• Self-motivated with strong behavioral skills.
• Ability to build and maintain client relationships.
• Attention to detail and client-focused mindset.
• Understanding of technical systems for managing client implementations.

Preferred Qualifications, Capabilities, and Skills

• Intermediate knowledge of line of business processes and procedures.
• Familiarity with business software applications.
• Experience in client relationship management and presentation skills.
• Ability to coordinate and manage internal and external parties for project delivery.
• Experience in facilitating issue resolution and user acceptance testing.
• Strong understanding of risk identification and escalation processes.

Required or Additional Information

• Work schedule: Monday – Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.
• Visa sponsorship is not available for this position.