Amazon Live Ops Support Engineer Prime Video Playback Operations 

United Kingdom, England, London 

110082634

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and aggressively drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.
In addition to executing live events on a daily basis, we also keep an eye on the future.Scale - Our vision involves transitioning to a “manage-by-exception” model which will increase capacity and operational excellence. We will rely on automation to reduce the number of manual tasks. Human intervention will only be required to address anomalies that cannot automatically be addressed.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- Experience scripting in modern programming languages
- knowledge of common streaming protocols and live OTT video delivery

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.