PayPal Localization Operations Engineer 

United Kingdom, England, City of London 

109924950

Localization Operations Engineer

As a Localization AI Operations Engineer you will drive implementation of localization-focused AI solutions and support and streamline processing of localized content. You will play a central role in building and deploying AI-centric cutting-edge localization systems in large scale production scenarios in collaboration with multiple cross-functional teams from around the world.

In your day-to-day role you will:

Develop and integrate localization-focused LLM solutions:

• Train, test, and fine-tune Large Language Models for various localization tasks, including localize file integrity checks, verification of content consistency, translation, checking adherence to our terminology and style guides, managing and enhancing the quality of NMT output, integration of stakeholder feedback into translated content etc.
• Integrate LLM solutions into existing content management and localization workflows and platforms and ensure seamless interoperability between the relevant tools and technologies.
• Partner with linguists and other localization experts to ensure the models are contextually and culturally appropriate.
• Coordinate with relevant dataset owners to leverage large datasets for model training and validation.
  

Optimize and fine-tune model performance:

• Analyze and optimize the performance of LLM models to ensure high accuracy, legal compliance, and operational efficiency.
• Partner in establishing metrics and benchmarks for evaluating the performance of LLM solutions.
• Implement feedback loops to continuously improve model accuracy and output quality.
• Conduct regular audits and updates to ensure models remain current and effective.

Streamline and support content asset processing:

• Streamline and drive operationalization of scalable, efficient, bug-free processing of content assets throughout the localization process working with vendor-side resources and internal stakeholders.
• Provide production process support, debug and perform RCA for service & support requests for all localization solutions and processes.
• Work across multiple teams on identifying and resolving product content structure and technology issues that prevent frictionless and scalable product localization.
• Collaborate with multiple teams to drive standardization of resource formats and elimination of related localizability bugs that introduce frictions and quality issues in the end-to-end release process.

Research:

• Stay abreast of the latest advancements in localization-related content management and AI technologies.
• Conduct research to identify new methodologies and tools that can enhance localization processes.
• Contribute to the development of proprietary tools and technologies to advance the company's localization capabilities.

Qualifications:

• Bachelor’s Degree in Computational Linguistics, Artificial Intelligence, Localization Engineering or a related field. Alternatively: an equivalent professional expertise.
• Previous experience in the localization services industry working for a global high-tech company.
• Good understanding of localization systems, tools, and processes (TMS, NMT, GitHub, CMS, supporting multilingual content structures).
• Experience in integrating and testing localization-focused AI/LLM solutions.
• Experience with natural language processing (NLP) and understanding of linguistic principles.
• Strong programming skills in Python and/or other relevant languages.
• Strong analytical and problem-solving abilities.
• Ability to work pro-actively and collaboratively in a multidisciplinary, global team environment.
• Excellent communication skills in English, both written and verbal.
• Knowledge of multiple languages and cultural contexts will be considered an advantage.
• Experience with cloud platforms such as Google Cloud or Azure is a plus

Our Benefits:

Any general requests for consideration of your skills, please