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BMC Sales Order Services Coordinator Netherlands, North Holland, Amsterdam 109468918
04.07.2024
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Description and Requirements
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What the analysts say
What we offer
- We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
- You’ll work in a sales order team which is known for its excellence in delivery.
- We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you.
- We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
- We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
- We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them.
- We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
As a Order Services Coordinator you’ll be responsible for:
- Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
- Working flexible hours due to a fluctuating business environment.
- Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or US-Gaap policies and procedures
- Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
- Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
- Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support applicable to the Order to Cash process
- Is involved or conducts audits of sales orders in Oracle for proper revenue allocations
- Prepares and provides customer invoices, addresses and resolve invoicing issues
- Creates Maintenance (support) credits
- Processes contractual documentation; ensure all required documentation are present and monitor originals
- Communicates products and shipping concerns to product marketing operations and product distributions
- Communicates application or process defects to appropriate IT and business process owners
- Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
- May be involved in design and acceptance testing of BMC Order Services applications
- Create process documents and amend existing processes documents to drive consistency
To be a successful Order Services Coordinator we ideally look for:
- Minimum of 2 to 5 years’ experience in a similar job of customer support, sales support or functional coordinator role
- Degree graduate in a business or IT discipline.
- Strong knowledge of the EMEA region, having worked with an EMEA scope.
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
- Large, multinational company business experience required
- Knowledge of and proven experience in relevant domains
- Demonstrated experience in influencing and managing change
- Demonstrated ability to work in a team in a very dynamic and virtual environment
- Ability to work in flexible working hours
- Proficiency in a foreign language is a plus
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