The point where experts and best companies meet
Microsoft Data Center Technician Manager Taiwan, Taoyuan City 108878531
09.10.2025
Share
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
This role is for Fully Onsite work.
Required Qualifications:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
AND 3+ years experience supporting IT equipment or related technology or related experience working
with teams- OR equivalent experience
- 1+ year(s) experience directing, supervising, or managing others or leading a project.
- Must have ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings:
- This position will be required to pass the Microsoft Cloud background
check upon hire/transfer and every two years thereafter. - Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to
citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or
local United States government agency customer and is subject to certain citizenship-based restrictions
where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified
via a valid passport, or other approved documents, or verified US government Clearance. - Criminal Justice Information Services : This position may require passing a background check conducted
through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
Preferred Qualifications:
- Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment
or related technology - Bachelor's degree in Computer Science or related field AND 5+ years experience supporting ITequipment or related technology
- OR equivalent experience.
- 3+ years experienceworking in a production, mission-critical 24x7x365 datacenter environment.
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory
Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center
Professional (CDCP), Microsoft Certified Professional(MCP), Six Sigma Green Belt). - 2+ years experience leading a diverse team.
Data Center Technicians M3The typical base pay range for this role across the U.S. is USD $75,400$167,900 perYork City metropolitan area, and the base pay range$185,300 per
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information
offers for these roles on an ongoing basis.
People ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring.
Live our culture; Embody our values; Practice our leadership principles.
and learn.
growth of others.
Datacenter Operations
Encourages the sharing of expertise in and provides guidance on standard processes and procedures for
preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT
datacenter technology(ies) and equipment. Encourages thesharing of expertise and provides guidance on
the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components:
dent Management and Change Management.
preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT
datacenter technology(ies) and equipment. Encourages thesharing of expertise and provides guidance on
the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
Develops awareness of Information Technology Infrastructure Library (ITIL) Foundation components:
dent Management and Change Management.
Advises on and reviews suggested modifications to process and procedures to manage changes and driveimprovement in service quality and/or efficiency. Proactively investigates, evaluates, and analyzes
changes. Reviews Process Change Notifications (PCNs) to
relevant information about change with stakeholders across functions and disciplines to mitigate the
impact they may have on others. Encourages technicians to ask questions when they do not have required
ormation,resolves others' questions in a timely manner, and may provide feedback on changes to
processes to direct
initiative managers.
changes. Reviews Process Change Notifications (PCNs) to
relevant information about change with stakeholders across functions and disciplines to mitigate the
impact they may have on others. Encourages technicians to ask questions when they do not have required
ormation,resolves others' questions in a timely manner, and may provide feedback on changes to
processes to direct
initiative managers.
dlines. Resolves issues related to compliance orpartners. Provides input on improvement plan components for service delivery gaps or challenges.
Performance Indicators (KPIs) per task type. Supports escalation of challenging or complex tickets to
mmarizes relevant issues for communication to direct
management. Coordinates and assigns tasks to technicians, and/or provides input or coordination with
appropriate program managers and directline management for ticket assignment automation to provi
direction as needed, to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs)to meet established Key Performance Indicators (KPIs) per task type. Analyzes data related to technicians'
performance on tickets and shares with directline management.
Service Delivery
Coordinates training packages for technicians on procedures for installation, deployment, upgrade,
refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or
server equipment. Provides guidance to technicians for developing an effective execution order of
assigned tasks and ensures technicians have access to tools and/or supplies required to perform work.per task type, and takes proactive corrective action.
refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or
server equipment. Provides guidance to technicians for developing an effective execution order of
assigned tasks and ensures technicians have access to tools and/or supplies required to perform work.per task type, and takes proactive corrective action.
Evaluates procedures for performing quality checks to ensure they align with compliance standards and
process adherence, and takes respowork performed by technicians. Performs postxecution verification of grounding, staging, labeling, andcabling as needed to ensure alignment with all safety protocols, deployment standards, and planned
Network Design Templates (NDTs), taking corrective action(s) to address any noncompliance, and
lidates postexecution quality or validation training has been completed by applicable technicians to
enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and
logists, or subject matter experts (SMEs) to
develop corrections as needed.
process adherence, and takes respowork performed by technicians. Performs postxecution verification of grounding, staging, labeling, andcabling as needed to ensure alignment with all safety protocols, deployment standards, and planned
Network Design Templates (NDTs), taking corrective action(s) to address any noncompliance, and
lidates postexecution quality or validation training has been completed by applicable technicians to
enable them. Identifies errors in deployment standards or Network Design Templates (NDTs) and
logists, or subject matter experts (SMEs) to
develop corrections as needed.
Evaluates diagnostic and troubleshooting processes and suggests improvements. Maintains advancedes observations of imminent incident risks or
potential situations immediately to directline management.
potential situations immediately to directline management.
Follows procedures to immediately engage Designated Responsible Individuals (DRIs) for appropriate
communication, reporting, and incident management of data center technical or safety related incidents
with direct
Participates in bridge calls to provide details on incident status and executes onsite followup actions as
directed if necessary. May leverage learnings to contribute to the improvement of quality of service an
communication, reporting, and incident management of data center technical or safety related incidents
with direct
Participates in bridge calls to provide details on incident status and executes onsite followup actions as
directed if necessary. May leverage learnings to contribute to the improvement of quality of service an
Verifies compliance with standards and procedure for databearing devices (DBDs) destruction and/or
confirms anyall such devices (e.g. harddrives, solidstate drives, flash cards, etc.) contained within
network, storage, or server equipment has beenidentified for eradication or destruction. Creates
schedules for shiftbased technicians to ensure positioning and availability to execute work as defined byguidance from directline management, and appropriate notification to stakeholders.
confirms anyall such devices (e.g. harddrives, solidstate drives, flash cards, etc.) contained within
network, storage, or server equipment has beenidentified for eradication or destruction. Creates
schedules for shiftbased technicians to ensure positioning and availability to execute work as defined byguidance from directline management, and appropriate notification to stakeholders.
Manages assigned projects or programs to meet servicedelivery objectives. Participates in pilot programsor task forces to ensure smooth implementation for future service delivery as directed.Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages
expectations, and offers alternatives when defining technical solutions in light of ongoing operations and
procedures (e.g., schedule, technical feasibility,policy, procedure, tools).
expectations, and offers alternatives when defining technical solutions in light of ongoing operations and
procedures (e.g., schedule, technical feasibility,policy, procedure, tools).
Managing Service
Exercises judgment and discretion to contribute to issue tracking related to followup and resolution to
overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and
ns and/or engagements between them and other internal
overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and
ns and/or engagements between them and other internal
availability data, system health). Shares feedback from reviews with technicians to drive improvement inmeeting KPI expectations and sharing learnings from reviews with directline management.
Partners with internal and external stakeholders to manage the removal of risks to personnel and/or
resource availability, performance, and compliance.
resource availability, performance, and compliance.
Identifies and assigns required training as applicable across all technician job focus areas and workloads
(i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel
Management training in a timely manner per dline management assignment(s) and validates
cations to obtain.
(i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) along with Personnel
Management training in a timely manner per dline management assignment(s) and validates
cations to obtain.
Datacenter Work Environmentcommittees. Completes required Environmental & Health Safety (EHS) training, ensures technicians
comply with EHS training completion requirements andare compliant with safety procedures (e.g.,
equipment use, lifting, electrical hazards, ladder/rolling stair use), Task Hazard Analysis (THAs) completion,and use of appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheresregarding safety concerns, nearmisses, and/or incidents. Participates in the regular cadence of proactivesafety observation reporting processes and syregarding actionable safety observations reported.
Completes required security and data management training, ensures technicians completion of applicable
training, and maintains accountability for technician compliance with security and data management
procedures/policies. Ensures that policies and procedures securing physical access to the data center or
network site environment(s) are appropriately enforced. May escort third party vendors or IT support on
premises at data centers or network sites. Appropriately takes action and reports physical security aline management and escalates to relevant stakeholders. Participates in identifying the root cause
training, and maintains accountability for technician compliance with security and data management
procedures/policies. Ensures that policies and procedures securing physical access to the data center or
network site environment(s) are appropriately enforced. May escort third party vendors or IT support on
premises at data centers or network sites. Appropriately takes action and reports physical security aline management and escalates to relevant stakeholders. Participates in identifying the root cause
of any physical security access violations and manages corrective actions and escalations related to
technician violations of physical security procedures or policies.
technician violations of physical security procedures or policies.
meetings, cross
Physical Requirements (Applies to but is not limited to USbased Data Center roles)Occasional climbing of ladders.Frequent climbing of stairs and/or ramps.Prolonged standing.Occasional lifting 50lbs. / 22.5kg.Occasional push or pull 5075lbs. / 22.534kg. with assistive device.*Normal visual acuity (near, far and peripheral with correction).*Normal color vision for electrical work.*Normal is defined via standard medical terms and applicable criteria.
Embody our
These jobs might be a good fit
