JPMorgan Technology Support Senior Specialist 

United States, New Jersey 

108611786

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

Job responsibilities

• Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
• Understands information technology concepts in a working or academic environment
• Has a general knowledge of a physical IT infrastructure (server, networking, storage)
• Understands of network concepts (switching, routing, perimeter security)
• Understands operating systems (Windows, Linux, AIX)

Required qualifications, capabilities, and skills

• 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
• Experience with live chat, incident/service request management, and runbooks for system issue resolution
• Baseline knowledge of operational management and excellence
• Proven ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
• Ability to document issues, procedures, and root cause analysis