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JPMorgan Technology Support Senior Specialist 
United States, New Jersey 
108611786

17.08.2024

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

Job responsibilities

  • Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
  • Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
  • Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
  • Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
  • Understands information technology concepts in a working or academic environment
  • Has a general knowledge of a physical IT infrastructure (server, networking, storage)
  • Understands of network concepts (switching, routing, perimeter security)
  • Understands operating systems (Windows, Linux, AIX)

Required qualifications, capabilities, and skills

  • 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
  • Experience with live chat, incident/service request management, and runbooks for system issue resolution
  • Baseline knowledge of operational management and excellence
  • Proven ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

  • Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
  • Ability to document issues, procedures, and root cause analysis