JPMorgan Technology Support Specialist 

United States, Illinois, Aurora 

126529543

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

Job responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions
• Understands of information technology concepts in a working or academic environment
• Has knowledge of a physical IT infrastructure (server, networking, storage)
• Understands network concepts (switching, routing, perimeter security)
• Understands operating systems (Windows, Linux, AIX)

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis

Ability to balance tasks while documenting outcomes